Your frequently asked questions

If you can't find the answer below please contact us

Q: What are the features/differences of the Silver, Gold and Platinum levels?

Silver - minimum support

This is basically a 'work on your own' membership level with minimum support from us. You are able to access all of the lessons whenever you wish, completing the theory and achieving a speed, while working at your own pace and timescale. You will be able to access the answers to all the exercises except the assignments. You won't be able to send any of your work to us for marking. You can, of course, upgrade whenever you wish.

Gold - medium support

This level will suit you if you require more feedback and support. At the end of each lesson is an assignment comprising three parts testing your reading, writing and speed. You can send us these assignments for assessment and we will return them to you with any suggestions on how to improve your Teeline outlines, or just how to write them more quickly and efficiently. If you are struggling with any particular areas we will help you with these, as well as helping you with any specific words for your own area of work that you think you might use frequently. On completion of your final assignment, we will issue a certificate to confirm that you have successfully completed the online course. This is a PDF sent by email for you to print locally if you wish. There are no time limits on our Gold level - you can take as long as you like to complete it - we will leave you alone to get on with it 'in your own time'! By joining at this level you will also receive unlimited free access to our dictations only website which has 250 dictations at speeds ranging from 30 wpm to 120 wpm.

Platinum - maximum support

This is a much more structured approach to ensure you complete the course within a timescale advised by us and agreed by you. We understand that sometimes it's hard for students to remain motivated to learn when you have other work or study commitments. This level offers the chance for you to be contacted regularly so we can encourage you and help with your progress. We will contact you on a regular basis (e.g. weekly, two weekly, monthly) to: Check how you are doing; give a reminder of submission of your next assignment; set targets of speeds that you should be achieving at each stage; remind you of special outlines and phrases you should know; suggest high speed cuts for your own vocabulary; record special dictations including your own vocabulary. By joining at this level you will also receive unlimited free access to our dictations only website which has 250 dictations at speeds ranging from 30 wpm to 120 wpm.

Q: Who can join?

A: Anyone - from any Country - we have members worldwide. If you need a price in your currency - click on the 'Contact Us' button - tell us your currency and we will convert the prices for you.

Q: How long will the course take?

A: As long or as short as you want - there is no pressure from us - you can do the lessons at any time you want.

Q: Why can't I see the answers to some of the exercises?

A: They are hidden so you can't cheat!! If you drag your mouse over the boxes the answers will be revealed. Hold the left mouse button down while you are dragging.

Q: Will I get a certificate?

A: If you are a Gold or Platinum student, undertake successfully all of the assignments, then on completion of Assignment 10 you will receive a certificate (PDF) by email that you can print locally, to say that you have competently completed the course

Q: Can I change from Silver Membership to Gold or Platinum whenever I wish?

A: Yes - just send us an email and we will arrange for you to turn to Gold/Platinum level upon receipt of the extra payment.

Q: Can I change from Gold or Platinum to Silver Membership?

A: No - once you have signed up for Gold or Platinum you can not downgrade.

Q: Do I have to use the outlines and symbols that you use in the exercises?

A: It is important to remember that the outlines and symbols used in our lessons are suggestions - you do not have to follow every word by the letter. You can make up your own outlines, symbols and word groupings that are used frequently within your own environment. As long as you can read back your own shorthand then that is what really matters.

Q: Can I print out the lessons to do whilst I am not on a computer?

A: Yes - each lesson has its own PDF - you can print out all of the lessons or just the one you need.

Q: Can I download the sound files so I can do the dictations whilst I am not on a computer?

A: Yes you certainly may. By printing the PDF of the lesson and downloading the sound files to your mp3/iPhone/laptop/IPad etc., you can continue with your lessons whenever you wish - even whilst you are on the move!

Q: Why is there no telephone number to contact you?

A: Unfortunately we received far too many cold callers and marketing calls. We are happy to provide a telephone number for you to call us if you send a message using our Contact Us page

Q: Is there an exam?

A: Our members are worldwide and each country has its own examination boards - it would be impossible for us to arrange this for all of our students. We will, however, do what we can to put you in touch with an organisation who can help you.

Q: Why do you only accept certain currencies?

A: As our method of payment is via PayPal then we can only accept the currencies that they will accept. You can send us a bank transfer if you wish - contact us for more information if this is what you wish to do.

If there is anything further you would like to know, please contact us

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